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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Keith

April 17, 2025

5  out of  5
rating by Keith
"I just wanted to say, I used my roadside assistant app from State Farm because my tire blew out. The app said 45 - 75 min ETA. I was stuck on the side of the Expressway. About 2 mins later I got a call from the sub contractor with State Farm verifying my location and said they should be there is 12 minutes. The whole experience took a total of about 20 minutes and I was back on the road. She was equipped with the right tools to get me going. Note: this is the first time I used roadside and I'm VERY IMPRESSED!!!! Thanks again"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Antonio Caston

March 31, 2025

5  out of  5
rating by Antonio Caston
"Tarah was very patient, respectful & helpful."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Peggy Boyd

March 15, 2025

1  out of  5
rating by Peggy Boyd
"THIS should be a NEGATIVE star review!! As all people do these days, I was price shopping for car insurance for my son because he had just purchased a new car. After researching I was torn between Farmers and State farm. Farmers was going to be $89.00 cheaper for a 6-month policy but my son was previously with State farm, so I remained loyal and purchased the new policy through them online. I paid the quote in full and then a couple weeks later start getting an additional bill because the quote INCREASED without any knowledge to me. Forgive my ignorance but if your quoted one price for a service, you pay the price in full one just assumes that is all that's required! This "AGENT Georgelyn Hicks" NEVER CALLS back, NEVER answers her phone either and when you call customer service, they promise you they are sending her a message and she STILL NEVER RETURNS A CALL!! This agent and company is the WORST!!! Consumers BEWARE do not use this agent...be smart and go to FARMERS!"
We responded:
"We’re sorry to hear that your experience with our State Farm office fell short of your expectations. We take your feedback seriously and would like the opportunity to make it right. Please reach out to us directly so we can work towards a resolution."
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Sabrina Gaines

February 24, 2025

5  out of  5
rating by Sabrina Gaines
"This State Farm office is super everyone is so helpful. George Lynn Hicks"
We responded:
"Sabrina, it has been our pleasure to help you with your insurance needs. My office team is striving to give you a 5 Star experience. Thank you from the Georgelyn Hicks State Farm insurance office."
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mariah foster

February 21, 2025

5  out of  5
rating by mariah foster
"Allana and Aja were very helpful and I would highly recommend them both!"
We responded:
"Mariah, thank you for recommending Hicks State Farm Insurance, Allana and Aja. Both licensed Insurance representatives who strive to give personal service to everyone. "
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Vivian Clark

January 17, 2025

5  out of  5
rating by Vivian Clark
"Great service the agents are helpful professionals and very friendly."
We responded:
"Vivian, thank you for allowing Georgelyn Hicks State Farm to be your agents!"
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jenny andy

January 14, 2025

5  out of  5
rating by jenny andy
"Working with Allana to set up my insurance was super easy and pleasant! I'm very happy with my experience"
We responded:
"Hi Jenny, thank you for letting us make insurance super easy for you. Allana, get excited to meet you with the right coverages you need."
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denise hughes

January 14, 2025

5  out of  5
rating by denise hughes
"Awesome experience with Allana! She was helpful, patient and a delight to talk to. She gave me options to choose from. She answered all my questions. This is my go to State Farm office/agent."
We responded:
"Denise, helping customers like you make our day. And I am glad your interaction with Allana was delightful. With all your questions answered. Awesome!"
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Will Fend

January 13, 2025

5  out of  5
rating by Will Fend
"The best insurance company state farm"
We responded:
"Thank you Will, for your 5 star review of Georgelyn Hicks State Farm Insurance Agent "
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Adolphina Goodwin

December 17, 2024

5  out of  5
rating by Adolphina Goodwin
"Always amazing service!!!"
We responded:
"Thank you for reviewing our team!"
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Joseph Wooden

November 26, 2024

5  out of  5
rating by Joseph Wooden
"Great customer service"
We responded:
"Thank you for leaving our team a kind review, Joseph! If you ever need further assistance with your coverage needs, feel free to reach out. We appreciate you for letting us be your good neighbor! - Georgelyn Hicks - State Farm Insurance Agent"
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Anna Daniels

October 30, 2024

5  out of  5
rating by Anna Daniels
"I have been with Ms Hicks ' office for close to 20 years. Her staff is theee best crew you'll ever have to help you. Every single person has always been personable, knowledgeable and very helpful. Every. Single. Time. Ultimate professionals. Please don't change."
We responded:
"Ms Daniels, thank you for your support and this review "
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Leslie Evans

October 24, 2024

5  out of  5
rating by Leslie Evans
"Paid my payment today"
We responded:
"Thank you for the glowing review, Leslie! We are thrilled to hear that you had a positive experience with our office. If you ever need assistance with your insurance needs in the future, we are here to help. Georgelyn Hicks - State Farm Insurance Agent, Dolton, IL"
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Dim Rolex

October 8, 2024

5  out of  5
rating by Dim Rolex
"Aja Casey was a professional indeed. she attended to me woth humble and loyalty. honestly she's loved. Keep the good work Gal. wish you'll attendnding to me when ever am there. Aja Casey, you're the best. Thanks but they're crazily billing people any how now"
We responded:
"Hi Dim, Thank you for reviewing your experiences with Georgelyn Hicks State Farm Insurance and our licensed team member Aja Casey. "
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olie Harris

September 19, 2024

5  out of  5
rating by olie Harris
"They took care of all of my insurance needs! Great people with wonderful service!"
We responded:
"Hi Olie, it has been our pleasure to provide you with wonderful service! "
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Robin Mosely

September 17, 2024

5  out of  5
rating by Robin Mosely
"The receptionist went over and above to help me. She was very professional, patient and very knowledgeable. She is truly an asset to State Farm."
We responded:
"Hi Robin! Helping our customers in time of need is important to the team at Georgelyn Hicks-State Farm agent. Tarah helped you, she really cares."
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Lashonda Carter

September 6, 2024

5  out of  5
rating by Lashonda Carter
"Very helpful, and friendly"
We responded:
"LaShonda, thank you for this 5 star review. I'm glad that our team have been helpful and friendly. "
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Meiko Askew

September 3, 2024

5  out of  5
rating by Meiko Askew
"Alana worked very hard in my behalf. Initially, my application was denied. Then I shared with her the sad reality that I in January 2024 I was told that I needed a Heart Transplant. I was given three weeks to move to Chicago for a bloodless operation. Sadly, I had to put a lot of things on the back burner, including timely payments of my bills. Alana submitted my application again to the underwriters citing my change of change of life event. Only with Jehovah’s help, I was approved. At a lesser amount than originally quoted. We need more Alana’s in this world! It would be a much better place. Thank you thank you again Alana. This five star rating is not an indicator of your support. Millions of moons and stars are deserved."
We responded:
"Hello Meiko, Allana is an insurance agent that care and will try very hard to help. We are glad to hear of your health improvement. Allana was aware of policies that State Farm cares when life circumstances arise. God bless you"
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Gloria Jefferson Jones

August 27, 2024

5  out of  5
rating by Gloria Jefferson Jones
"Excellent customer service! 💜"
We responded:
"Thank you Gloria for years of supporting Georgelyn Hicks-State Farm Insurance "
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Mari McCabe

August 19, 2024

5  out of  5
rating by Mari McCabe
"Allana was great. Excellent customer service. Oustanding professionalis. Extremely knowledgeable, friendly and respectful of my time. Thanks. -T"
We responded:
"Mari, I appreciate the time you took to give Allana and our agency a 5 star review. We try to satisfy our customers by giving you knowledge and service. Thank you, Georgelyn Hicks-State Farm Insurance Dolton appreciate the time you took out to give"
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Bobbi Wilson

August 8, 2024

5  out of  5
rating by Bobbi Wilson
"I have always had top notch service with Georgelyn Hicks and her staff. All of the agents are well experience and shows concern about their customers."
We responded:
"Thank you Bobbi"
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Ivan Burns

August 8, 2024

5  out of  5
rating by Ivan Burns
"My father and I have been customers at State Farm for a while, and has always come through for us. Mr. Mathis had helped and guided us to right changes and as well ensuring we have the best coverage. Thank you"
We responded:
"Awesome "
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Sundiata Jackson

August 7, 2024

5  out of  5
rating by Sundiata Jackson
"Great agency"
We responded:
"Awesome "
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Fade Deer

August 7, 2024

5  out of  5
rating by Fade Deer
"W place"
We responded:
"Thank you "
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Dante Clayton

August 7, 2024

5  out of  5
rating by Dante Clayton
"Tarah is the most polite person ever. I wish I could give her 10 stars because she deserves it!"
We responded:
"I'm grateful for your business "